Conditions of Use

Ozone Clothing provides their on-line ordering services subject to the following conditions of use. If you visit our shop, or shop on our website, you are accepting these conditions. Please read them carefully.

Ordering

Orders can be made online through our secure payment processors, NoChex or Paypal using Visa, Mastercard, Visa Delta, Maestro, Visa Electron or, of course, your personal Paypal account.

If you prefer, you can post your order and pay by UK postal order or a cheque drawn on an English bank in GBP. All cheques must clear before goods are dispatched, clearance can take up to 7 working days. Please note that we need the cardholder's address to be entered when you create your account (or you can add it later as the 'Billing Address' by going to 'My Account' after you've logged-in). Paypal and NoChex are required to provide elements of your address and postcode to your card provider as part of the card authorisation process when you confirm your transaction with them. If the billing address you give us doesn't match the address your card company holds for you, your bank or card company will decline the transaction.

Sizes

We list sizes as they are shown on the garment. However, sometimes different manufacturers have slightly different size charts (especially USA manufacturers) and occasionally one manufacturer's 'Large' may be more like another manufacturer's 'Medium', and vice-versa. If you would like to know the exact measurement of a garment before ordering, please contact us and we'll measure it for you.

All images and colour descriptions shown on our website are for illustrative purposes only and may occasionally differ slightly from the item supplied should a manufacturer make a change without informing us. Shades of colour may also appear slightly differently depending on your monitor. We reserve the right to supply an item that has a minor change unless the customer has specifically requested otherwise at the time of ordering.

Non-UK Customers

The currency facility (the option to show prices in euros or dollars) on this site should be taken as a guide only. We update the currency rates automatically twice each day using the ONANDA online exchange rate system, but the amount you are actually charged by your bank or on your card statement will be dependent on your bank or card company's conversion rate for GBP to your currency at the time your transaction is processed, and so may be slightly different to the currency conversion you see on our shop.

Please note that only UK delivery costs will be shown in the cart until you have logged-in/registered - our shop does not know which country you're from until then. But you can see shipping rates for other countries  before you login/register by clicking on the 'Cart' button (top-left) and choosing your country in the 'Shipping Calculator' on that page.

Any customs duty or taxes payable when the goods enter your country will be your responsibility, so please check with your customs authority before ordering.

US customers - please note that your US security agency are requiring that some packages sent airmail from the UK are instead sent by surface mail. This can mean that although we post your order to you via airmail, Royal Mail may instead be required to send it by ship and your order may not arrive for 6 to 8 weeks. This is outside of our control.

Delivery

Items paid for by credit card, debit card or UK postal order will be dispatched on the same working day as payment is received if ordered before 3pm. Items ordered after 3pm may be sent on the next working day.

Items paid for by cheque will be sent when your cheque has cleared. Full cheque clearance can take up to 7 working days, according to the banks.

Items paid for by bank transfer will be sent on the next working day after funds are received into our bank account.

Items sent to addresses within the UK should arrive within 5 working days, depending on the postal service you select on checkout. Items sent to addresses in other countries will be sent by airmail, and should arrive within 3 to 6 working days, depending on the country.

You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.

Delivery costs are shown in the mini cart displayed top-right of the shop,  when you click on your cart, and at checkout.

Customers outside the UK - Please note that only UK delivery costs will be shown in the cart until you have logged-in/registered - our shop does not know which country you're from until then. But you can see shipping rates for other countries  before you login/register by clicking on the 'Cart' button (top-left) and choosing your country in the 'Shipping Calculator' on that page.

US customers - please note that your US security agency are requiring that some packages sent airmail from the UK are instead sent by surface mail. This can mean that although we post your order to you via airmail, Royal Mail may instead be required to send it by ship and your order may not arrive for 6 to 8 weeks. This is outside of our control.

Please Note: If you have not received any emails from us (and perhaps you haven't received account creation or order confirmation emails either) and you've given us a 'free' email account address (such as Hotmail or Yahoo), please make sure that mail we have sent to you has not been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.

Lost Parcels

If a parcel we send you doesn't arrive, we will replace the goods wherever possible (or offer alternative goods or a refund). Royal Mail states that for a lost parcel claim to be made a period of 15 working days must have elapsed from the date of dispatch. If your parcel is not delivered in that time, we will then claim against Royal Mail for the cost of the goods lost and Royal Mail will ask you to sign and return a 'Lost Parcels Declaration' form to them. We will not provide replacement goods or a refund until you have returned that form to Royal Mail and we have received compensation from them.

For lost parcels outside of the UK, Royal Mail requires that 25 working days have elapsed before we can make a claim.

Damaged Parcels

If you receive a parcel which is damaged to such an extent that the contents are also damaged, please retain all packaging/contents and contact us within 48 hours of delivery so we can institute a claim against Royal Mail. A representative of Royal Mail may wish to visit you to inspect the damaged packaging and goods.

Returns

Please contact us for returns information before returning any goods. Goods returned without authorisation will not be accepted.

If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange the item(s) for you providing you return them (suitably packaged) in a resaleable condition and in 'as new' condition (in the case of clothing, this also means unworn and unwashed) within 7 days of receiving it, complete with all packaging. All goods are your responsibility until we have received them back safely. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. Carriage will be charged on replacements sent to you.

If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item. If you return an item for refund that we have supplied correctly, return carriage will not be refunded.

Cancellations

Under the Consumer Contracts Regulations (2013) (UK) and the EEC Distance Selling Directive (2000) (EEC), a consumer in the UK or EEC purchasing goods at a distance has the right to cancel their contract (in whole or part) within 14 calendar days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing (by contacting us, by email to sales(at)ozoneclothing.co.uk or by letter to the address below) within the 14 calendar day period.

On cancellation under this provision, all goods cancelled must be returned within the 14 calendar days, and must be in the same condition (ie. new and undamaged, unworn and unwashed) as when supplied, complete with all (intact unopened and undamaged) packaging. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us. Return carriage costs will not be refunded. All goods are your responsibility until we have received them back safely. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. After the 7 working day period has elapsed, our normal terms and conditions (available to view here) for cancellations and/or returns will apply.

Please contact us and request a returns authorisation number before returning any goods under this provision. Goods can be returned to: Ozone Clothing. 33 Bournes Row, Hoghton, Preston. Lancs. PR5 0DR.

Errors and Omissions

We take care to ensure that all of the information included on our website is accurate, but we are not responsible for any accidental omissions or errors that have not been brought to our attention.

When you place an order, that order is pending our acceptance of it. No contract, express or implied, will exist between us and you until we have accepted your order. Our acceptance of your order will be at the point where your order status is set to 'Dispatched'. E&OE.

UK Customers

Your statutory rights are not affected.