Items paid for by credit card, debit card or UK postal order will be dispatched on the same working day as payment is received if ordered before 3pm. Items ordered after 3pm may be sent on the next working day.
Items paid for by cheque will be sent when your cheque has cleared. Full cheque clearance can take up to 7 working days, according to the banks.
Items paid for by bank transfer will be sent on the next working day after funds are received into our bank account.
Items sent to addresses within the UK should arrive within 5 working days, depending on the postal service you select on checkout. Items sent to addresses in other countries will be sent by airmail, and should arrive within 3 to 6 working days, depending on the country.
You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.
Delivery costs are shown in the mini cart displayed top-right of the shop, when you click on your cart, and at checkout.
Customers outside the UK - Please note that only UK delivery costs will be shown in the cart until you have logged-in/registered - our shop does not know which country you're from until then. But you can see shipping rates for other countries before you login/register by clicking on the 'Cart' button (top-left) and choosing your country in the 'Shipping Calculator' on that page.
Any customs duty or taxes payable when the goods enter your country will be your responsibility, so please check with your customs authority before ordering.
US customers - please note that your US security agency are requiring that some packages sent airmail from the UK are instead sent by surface mail. This can mean that although we post your order to you via airmail, Royal Mail may instead be required to send it by ship and your order may not arrive for 6 to 8 weeks. This is outside of our control.
Please Note: If you have not received any emails from us (and perhaps you haven't received account creation or order confirmation emails either) and you have given us a free email account address (such as Hotmail or Yahoo) to contact you by, please make sure that mail we have sent to you has not been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.
Please contact us for returns information before returning any goods. Goods returned without authorisation will not be accepted.
If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange the item(s) for you providing you return them (suitably packaged) in a resaleable condition and in 'as new' condition (in the case of clothing, this also means unworn and unwashed) within 7 days of receiving it, complete with all packaging. All goods are your responsibility until we have received them back safely. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. Carriage will be charged on replacements sent to you.
If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item. If you return an item we have supplied correctly for a refund, return carriage will not be refunded.
Please note: all body jewellery is dispatched in sealed, sterile packaging. For reasons of hygiene, no body jewellery can be returned if the sealed, sterile packaging has been opened.
Under the Consumer Contracts Regulations (2013) (UK) and the EEC Distance Selling Directive (2000) (EEC), a consumer in the UK or EEC purchasing goods at a distance has the right to cancel their contract (in whole or part) within 14 calendar days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing (by contacting us, by email to sales(at)ozoneclothing.co.uk or by letter to the address below) within the 14 calendar day period.
On cancellation under this provision, all goods cancelled must be returned within the 14 calendar days, and must be in the same condition (ie. new and undamaged, unworn and unwashed) as when supplied, complete with all (intact unopened and undamaged) packaging. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us. Return carriage costs will not be refunded. All goods are your responsibility until we have received them back safely. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. After the 7 working day period has elapsed, our normal terms and conditions (available to view here) for cancellations and/or returns will apply.
Please contact us and request a returns authorisation number before returning any goods under this provision. Goods can be returned to: Ozone Clothing. 33 Bournes Row, Hoghton, Preston. Lancs. PR5 0DR.
Please see our full terms & conditions for further information.